COACHING OR MANAGING?

Understanding the difference between managing and coaching is the pivotal link to effective management. Our training not only teaches this distinction between managers, but it provides them the tools to become true coaches. The following quiz is an example of how we begin this training process. In the complete course, we look at each of the following behaviors in-depth.

Coaching

Managing

Behavior

___

___

Follows directions, policies, and procedures

___

___

Challenges employees to improve performance

___

___

Asks questions

___

___

Focuses on the outcome to ensure goals are met

___

___

Tells employees how to solve problems and answers their questions

___

___

Sets clear expectations

___

___

Frequently emails employees to “stay in touch” and communicate

___

___

Works hard to maintain status quo

___

___

Uses positive reinforcement daily

___

___

Reviews individual/departmental/branch numbers and goals a few times a week to keep employees up to date and motivated

___

___

Uses the disciplinary process when an employee is not meeting expectations and has demonstrated little/no improvement

___

___

Focuses on behaviors of employees

___

___

Provides additional resources and training to employees as needed

___

___

Discusses career pathing with willing/able employees at least once a quarter

___

___

Holds employees accountable for the expectations and standards

___

___

Redirects an employee when they start to get off track or not meet expectations

RESULTS