COACHING OR MANAGING?
Coaching
Managing
Behavior
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Follows directions, policies, and procedures
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Challenges employees to improve performance
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Asks questions
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Focuses on the outcome to ensure goals are met
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Tells employees how to solve problems and answers their questions
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Sets clear expectations
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Frequently emails employees to “stay in touch” and communicate
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Works hard to maintain status quo
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Uses positive reinforcement daily
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Reviews individual/departmental/branch numbers and goals a few times a week to keep employees up to date and motivated
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Uses the disciplinary process when an employee is not meeting expectations and has demonstrated little/no improvement
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Focuses on behaviors of employees
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Provides additional resources and training to employees as needed
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Discusses career pathing with willing/able employees at least once a quarter
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Holds employees accountable for the expectations and standards
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Redirects an employee when they start to get off track or not meet expectations
RESULTS