EMOTIONAL INTELLIGENCE
Everyone has emotions
It‘s a simple fact – a part of our being human. And whether we realize it or not, these emotions impact us every day. They also impact those around us, both in the workplace and in our personal lives.
Think about it for a moment. Think of a time when you experienced an emotion; for example, joy. Perhaps you had a great weekend or accomplished a difficult task at work. How did this emotion impact your mood, your energy levels, and the conversations you had with friends or co-workers? Now think of a different emotion; for example, anger. Perhaps a co-worker said something that ‘rubbed you the wrong way‘ or you thought that a friend betrayed confidence. How did this emotion impact your mood and your behaviors? Perhaps you sent an angry email or said something in the heat of the moment that you later regretted.
What is Emotional Intelligence?
Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as important as your intellect (IQ) in determining success in work and in life.
Everyone, no matter what job function, has interactions with other people. Your capacity to understand your emotions, to be aware of them and how they impact the way you behave and relate to others, will improve your ‘people‘ skills and help you ultimately be more satisfied and successful.
Applied Emotional Intelligence –
The Difference It Makes
In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership, and resilience. In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success.
People who have been through our programs feel better at work, facilitate more productive work environments, and better lead and engage others.
The Genos Emotional Intelligence Model
The Genos model shown below comprises a set of emotionally intelligent workplace behavior competencies. Competencies represent skills and behaviors, based on underlying abilities and experiences, that are measurable and observable. The six emotionally intelligent leadership competencies of the Genos model capture the skills and behaviors that manifest from emotional intelligence abilities.
The Genos Model of Emotional Intelligence, including the six core skills is as follows:
Competencies of the Model
The competencies of the model help us consistently demonstrate the productive being states on the right side of the model, as opposed to the unproductive being states, that we can all be at times, on the left side of the model.
